Terms And Conditions

Terms of use:

These Terms of Service for Avira Com Support. (this “Agreement”) is a legal agreement between you (either an individual or an entity that you are representing, hereinafter “you”) and Avira Com Support and its suppliers and licensors (collectively Avira Com Support”) for the Avira Com Support Services (“Services”). By using for or purchasing the services or by accepting this agreement you acknowledge that you have read this agreement, that you understand it, that you agree and accept the terms as presented herein. If you do not agree to these terms and conditions, do not apply for, accept, use or purchase the services. The Services include new products, product changes, upgrades, support and other services. You may only receive the Services if you are a Service subscriber in good standing with a valid, account with Avira Com Support.The services are for a limited Time only, failure to use the services within the subscription period shall not grounds for a REFUND of ANY FEES PAID


Terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions.


Software, Materials, Services and other related information are collectively referred to as “Content.”

"you" or "You":

“You” means you individually, any person, including any employer that you are acting on behalf of.


“Services” means Avira Com Support’s Support Services, which are Avira Com Support’s chat and phone based Software Troubleshooting Services as set forth on the Avira Com Support web site. The Services include virus diagnosis, virus removal, PC tune-up, Internet login protection, email account setup, software installation, printed setup, printer support, and general computer trouble shooting services. The scope of the services is subject to change without notice, and Avira Com Support may discontinue or modify the Services in its sole discretion.

“Subscription Period”:

Subscription Period means the time period that Subscriber is eligible to receive the Services. The Subscription Period shall commence on that date the Services are subscribed to and shall terminate after three months or the period specified in the chosen package.


Technical Support Services are provided only via phone, Internet chat and remote desktop sharing. Services are provided upon Subscriber’s contacting Avira Com Support support as explained on the Avira Com Support Subscriber authorizes Avira Com Support to configure its computers and delete the files that Avira Com Support deems unnecessary to a computer’s operation. Subscriber gives Avira Com Support express permission to alter the registry of any computer receiving the Services as needed to provide the Services. The Services may require additional software. Subscriber gives Avira Com Support express permission to install, configure, and use such software on Subscriber’s computers.


To provide the Services, Avira Com Support must access a computer or network receiving the Services over the Internet. A high speed Internet connection is highly recommended in order to avoid delays or problems with the Services. Subscriber is solely responsible for providing an Internet connection and access to its computers. Subscriber must assist Avira Com Support in any manner necessary to diagnose the computer and provide the Services. Failure to fully cooperate with the Avira Com Support representative shall be considered a breach of this Agreement. All instructions and steps taken in providing the Services shall be left to the Avira Com Support representative’s sole discretion. Subscriber warrants that use of the Services complies with all applicable computer and network policies. Prior to receiving the Services, Subscriber must have administrator rights to the computer, have a back-up of all data on the computer, and provide Avira Com Support with correct and accurate information.

Credit Card Billing:

You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Avira Com Support to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Avira Com Support and/or any other company who bills products or services, or acts as billing agent for Avira Com Support to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Avira Com Support with updated credit card information upon Avira Com Support’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Avira Com Support nor any Avira Com Support affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.


For subscription plans, a full refund will be issued if Avira Com Support has not been able to resolve even a single issue for your computer within the first 30 days of the signing up to Avira Com Support subscription. If our technical support has resolved one or more issues, the fees charged for subscription service will not be refunded. Its sole discretion of Avira Com Support and on a case by case basis, refund can be issued of the charged fees after deducting charges for services provided to customer. For incident plans, you will be eligible for refund when any of the following criterions are met:s

The issue is out of scope for the particular plan:

30 days have not passed after the issue was last worked upon by a Avira Com Support technician We don’t store credit card information for any customer and we would not do any charging without your explicit consent. You may be able to change from one plan to another (e.g. from incident based plan to 90 days plan). We would negotiate with you and in order to accommodate your revised requirements.

General Information:

This version of the Terms is effective as of October 2016. The Terms together with the Privacy Policy and any applicable license agreements constitute the entire agreement between You and Avira Com Support and govern Your use of the Services, superseding any prior or contemporaneous agreements between You and Avira Com Support. The failure of Avira Com Support to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties” intentions as reflected in the provision and the other provisions of the Terms remain in full force and effect. You may not assign the Terms or any of Your rights or obligations under the Terms without Avira Com Support express written consent. The Terms inure to the benefit of Avira Com Support successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or contractual effect.

Should you have further queries, please e-mail us at support@Avira Com Support or you can drop a mail at:

Avira Com Support

4291 Locust Street; Mason City

Illinois 22179,

United States

Phone: 1-855-966-3855